Refund policy

Returns and resolutions

Our items are handmade, custom, or personalized. We do not accept returns or exchanges for a change of mind, customer-entered personalization errors, or misunderstanding of the product description. Please review the description and personalization details before ordering, and contact us if you have questions.

Personalization mistakes, defects, or damage

If we make a mistake in your item's customization or personalization, or your item arrives defective or damaged, contact us at tracisfuncreations@gmail.com with your order number, a description of the issue, and clear photographs. For items damaged in transit, contact us within 7 days of delivery and include photographs of the item and packaging.

For an approved claim, we will replace the affected item or issue store credit for the item's purchase price. We will confirm the resolution and any replacement arrangements by email. Our standard remedy is replacement or store credit, rather than a refund to the original payment method, except where required by applicable law.

Return instructions and shipping

Please contact us before sending an item back. If a return is needed, we will provide the return instructions and confirm any shipping costs before you return it. Do not send items back without contacting us first.

Keep damaged items, packaging, and packing materials until your claim has been resolved. If a carrier insurance claim is necessary, we may need your help providing photographs or presenting the item and packaging to the carrier.

Delivery delays and address issues

Please see our Shipping Policy for processing times. Carrier delivery dates are estimates and delays can occur, especially during peak periods. A delivery delay alone does not qualify for a replacement or store credit under this policy. If tracking shows delivery but you cannot locate your package, contact your local post office and check with neighbors, then contact us with your order details. Customers are responsible for reshipping costs when a package is returned because the address provided could not be delivered to.

This policy does not limit any rights you have under applicable law.