Refund policy

Returns
All items are custom or personalized for you. We do not accept any returns unless there is a mistake on our part as all orders are handmade, personalized, and custom. If there is a mistake to the customization or personalization of your item(s) We will be happy to replace the item(s) or issue store credit in the amount of the item(s).

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at tracisfuncreations@gmail.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at tracisfuncreations@gmail.com and send your item to: 10821 S 109th Papillion, Nebraska US 68046.

Shipping
To return your product, you should mail your product to: 10821 S 109th Papillion, Nebraska US 68046

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.